Are you a friendly, high energy team player that enjoys working with people? The Client Service Associate will ensure every customer calling or emailing Choptank's Accounting Department receives OUTSTANDING customer service, while upholding Choptank's customer service standards. You will be communicating with people inside and outside of the company and answering their questions or concerns with a smile.
- Provide excellent customer service to our carriers and to our customers! You will also be providing customer service to Choptank personnel
- Answer incoming calls and emails regarding outstanding unbilled invoices and other customer questions
- Assist callers with their questions or concerns to the best of your ability
- Act as a liaison between the carrier, the customer and our logistics department
- Process emails, faxes and other necessary paperwork
- Basic billing experience
- Minimum of one year of outstanding customer service
- Strong analytical skills and detail-oriented
- Desire to work in a fast pace environment
- Tech Savvy - Experience with Microsoft Office/Outlook
- Self Starter - You will be expected to perform under little supervision under strict deadlines
- Passionate about helping our customers
- Experience with imaging software desired but not required
- Bilingual English/Spanish a plus, but not required
- Competitive Salary
- Cutting edge technology - We embrace the latest and greatest devices and applications to make you successful.
- Casual working environment - Comfortable people are productive people.
- Join something big! We have doubled in size in the last 3 years. We will do it again in the next 3!
- Competitive Benefits
- 401k plan with generous company match
- Stability - while many companies are closing, Choptank is growing and expanding!
“At Choptank Transport we are excited about the future and what it holds for our company. One reason we are confident about our future is our people. The colleagues who drive Choptank Transport are the reason for our progress to date. They will be the reason for our success in the future. It is a company defined by the character and integrity of our people. We believe Choptank Transport to be an exceptional company—a company of people proud of the work they do and the solutions they provide.” Geoff Turner, CEO