Client Service Associate

US-MD-Preston
Category
Accounting/Finance

Overview

As the Client Services Associate in our Accounting department, you will support the organization by answering phone calls and emails, while providing excellent customer service. You will also demonstrate excellent interoffice communication and use problem solving skills to ensure that our customers and carriers needs are fulfilled. 

Responsibilities

What you can expect:

  • Provide excellent customer service to our carriers and to our customers! You will also be providing customer service to Choptank personnel
  • Answer incoming calls and emails regarding outstanding unbilled invoices and other customer questions
  • Assist callers with their questions or concerns to the best of your ability
  • Act as a liaison between the carrier, the customer and our logistics department
  • Process emails, faxes and other necessary paperwork 

Qualifications

What we are looking for:

  • Basic billing experience
  • One year of customer service experience
  • Outstanding customer service skills
  • Strong analytical skills and detail oriented
  • Desire to work in a fast pace environment
  • Tech Savvy - Experience with Microsoft Office/Outlook
  • Self Starter - You will be expected to perform under little supervision under strict deadlines
  • Solid communication skills both written and verbal
  • Experience with imaging software desired but not required

 

What Choptank can offer you:

  • Competitive Salary
  • Cutting edge technology - We embrace the latest and greatest devices and applications to make you successful.
  • Casual working environment  (Comfortable people are productive people)
  • Join something big!  We have doubled in size in the last 3 years. We will do it again in the next 3!
  • Competitive Benefits
  • 401k plan with company match

 

“At Choptank Transport we are excited about the future and what it holds for our company. One reason we are confident about our future is our people. The colleagues who drive Choptank Transport are the reason for our progress to date. They will be the reason for our success in the future. It is a company defined by the character and integrity of our people. We believe Choptank Transport to be an exceptional company—a company of people proud of the work they do and the solutions they provide.” Geoff Turner, CEO   

                    

EOE            Women and minorities are encouraged to apply

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